Highland Learning Academy

Course Overview

If you never get feedback, how do you know whether you’re doing well or need to tweak a few things? Great feedback is an investment and it should be seen as positive, whether it’s motivational or developmental. Gain insights into the why and how of giving and receiving feedback. Discover a useful model to structure your conversations and make feedback part of your everyday experience.

This course will provide you with the knowledge and skills to feel more comfortable and confident when giving and receiving feedback. You will explore the true purpose of feedback and define some golden rules, before applying them to a structured process and practising your delivery in a safe and supportive environment. You will leave with a clear plan and a commitment to delivering some real-world feedback.

Is it right for me?

This course is suitable for anyone who would like to develop the understanding and practise the skills they need to confidently deliver and receive constructive and genuinely useful feedback.

What will I learn?

By the end of this course you will be able to:

• Identify good and bad practice for useful and constructive feedback
• Plan effectively for feedback conversations
• Confidently deliver feedback using the BORA model
• Learn the five golden rules for graciously receiving feedback’